Retail Store Manager - Cashel


A vacancy has now arisen for a maternity cover contract with a leading fashion & design outlet in Cashel.  The ideal candidate will come from a fashion, design or craft background and will have proven experience in leading teams.

Key Job Tasks:

1.       Assisting in achieving the overall productivity and sales for the store.

2.       To deliver the highest level of customer service standards as set down by the company.

Sales:

•        Promote sales encourage and motivate staff to seize every opportunity to make a sale.

•        Ensure our gift-wrapping and packaging is of the highest standard.

•        Oversee the use of our customer database cards.

•        Ensure staff are trained in all aspects of till operations including shipping procedures.

Customer Service:

•        Promote the highest standards of Customer Service (as per the Customer  Service Manual).

•        Ensure that the Customer Service policies and procedures are understood by all staff and  implemented.

•        Manage Customer queues when necessary.

•        Ensure that overseas orders are handled as stated in the Customer Service Manual.

Staff:

•        Motivate and monitor staff performance, appraisals and reviews.

•        Encourage continuous feedback from our staff.

•        Encourage and praise staff on achievements and to work as a team member.

•        Delegate specific responsibilities to each member of the team.

Stock:

•        Stock should be accessible, visible, clean and well merchandised.

•        Staff must be trained in product knowledge and confident in using the knowledge to  satisfy Customer needs.

•        Promotions, new stock and discounts must be apparent, clear and communicated to each staff member.

•        Stock should be replenished during appropriate times only.

•        Product is priced and bar-coded correctly.

 •        Communicate regularly with Buyers on any stock issues e.g. quality, quantity, stock levels, price, etc.

•        Ensure that all stock entering and leaving the store has the appropriate documentation.

Shop Standards:

•        Ensure the shop is clean and tidy.

•        Till area is clear and well stocked.

•        Ensure staff uniform is correct and neat, name badge and jewellery from this season’s collection is worn.

•        The shop floor should be clear of boxes and packaging at all times.

•        Shelving must be cleaned regularly

 

Requirements:

• 2-3 years experience in similar role
• Experience in clothing industry desirable
• Passion for fashion & design an advantage
• Excellent people management & communication skills

 

Excellent package on offer to the right candidate - For additional information please contact Alison on 021-4809118 or email alison.tait@collinsmcnicholas.ie

Please Note: Collins McNicholas will not forward your details to any company without prior discussion and your approval.